• We will gladly accept/return Items that are in their original unopened, unused, and in their original packaging.

• You have 14 calendar days after receiving the order for the return.
  
  
• All markdown items are final

RETURN PROCESS

1. Email hello@kaas-us.com with subject “Return Request: [ORDER NUMBER]” and the following information:

• • The product(s) you wish to return
  • Reason for return
  • Photo/video showing the item and intact packaging/tamper seal

2. If we approve your return request, you are responsible for the original shipping charges 

3. Process the return package with your preferred carrier and provide hello@kaas-us.com with the tracking number, under the same “Return Request” email thread.

4. Once your package is delivered to our warehouse, please allow 2-5 business days for inspection and processing.

5. After approval, your bank/payment provider typically posts the refund within 3–10 business days. We will email you a confirmation once issued.

Note: original and incurred shipping charges are non-refundable.